Updates to Appointment Process Due to COVID-19

Last Updated March 23, 09:01AM ET

To our Holistic Veterinary Options Family:

We care deeply for our patients and their caregivers and find ourselves trying to make sense of this, hopefully short, chapter in life.  The COVID-19 pandemic has caused us to make some changes, effective immediately for our practice. It is imperative for the health and safety of all of us that we follow recommendations for flattening the curve.  However, the health and well being of your pets and animals must be a priority as well.  

Therefore, HVO will remain OPEN but will institute precautions for the benefit and safety of all of us. We are staying in contact with local, state and national veterinary associations for the latest information to keep you and those in your care safe.  In order to continue to serve you safely we will be instituting the following protocols.

We thank everyone for their understanding and patience during this time.  Our goal, as always , is the health and well being of those entrusted to our care.  We also are committed to the health and well being of you as well.  We hope you are all staying healthy and practicing social distancing for the health and well being of yourself and those around you.  We truly are all in this together.  Be kind, take time to breathe and take time to be thankful for the amazing animals that grace our lives.

In good health,

Dr Pam and Sara and Marcel
Pamela J Ditonto, DVM
Holistic Veterinary Options, PC
Ada, MI USA

Current updates regarding:

General Protocols
In-Clinic Appointments
Virtual Appointments
Scheduling Appointments
Farm Call Appointments

General Protocols

1. We will comply with the current 6-10 ft social distancing requirement.  
2. ​We will not have human clients in the clinic and will generally limit in clinic appointments to chiropractic adjustments and cold laser treatments.
3. Telemedicine or phone consultations will be available for all other appointments and follow ups.  ​
4. We will limit new patient appointments until we can get a feel for how the new protocol will affect the schedule.

In-Clinic Appointments | Modified Procedures & Protocols 
If you have an in clinic appointment 

1. When you arrive, please remain in your car and call 616-862-8231.
2. Please have your pet safely secured outside of the car on a leash and properly fitted collar, or head collar, or in a carrier.
3. Dr Ditonto will meet you at your car to escort your pet into the office.  
4. Dr Ditonto will evaluate your pet and perform any necessary treatments and will then disinfect your pet and belongings and return them to you in your car.
5. Dr Ditonto will then call you on your cellphone to discuss what her findings and treatment plan are.
6. All payment for all appointments will be taken over the phone as a credit card payment (MC, VISA, AmEx, Discover)  or may be made online through paypal.​​

Virtual Appointments

1. Teleconferencing or telephone appointments will commence as usual.  
2. Call 616-862-8231 at your appointed time.  
3. If Dr Ditonto is not immediately available, leave your name and phone number and she will call you back.
4. All payment for all appointments will be taken over the phone as a credit card payment (MC, VISA, AmEx, Discover)  or may be made online through paypal.​

Scheduling for Existing Patients
Continue to call or text the 616-682-1608 number to talk with Sara to

• schedule appointments
• request refills
• order supplements
• or other general questions​

Farm Call Appointments
Please note: any non emergency appointment is at the risk of being rescheduled pending changes with public health recommendations and requirements.

1. Farm call appointments will depend on current government requirements and level of need for the patient.  
2. If an emergency, we will work out details on a case by case basis.  
3. Sara will be able to advise you at the time of a scheduled appointment or if details of the appointment have changed.